Frequently Asked Questions
Q: I just received my stand and the counterweight transportation set screw has vibrated loose or is missing or I can see it in the box.
A: In some isolated situations, due to vibration during transportation, the screw can vibrate loose. The main concern with a loose transportation set screw is to make sure the (top cap c/w pulley) is in place at the top of the vertical column. You can identify the (top cap c/w pulley) by referring to the Set-up & Use Manual Component Identification page. If the (top cap c/w pulley) is in place on the top of the vertical column, then proceed with the assembly of the stand. If the (top cap c/w pulley) is loose or not secured on the top of the vertical column please contact STA Customer Service for further instructions. Office: (647) 879-7837 email: info@studiotitanamerica.com
Q: I have a new Stand and the Vertical Carriage won't go up or down.
A: The Stand is shipped with a Transportation Set Screw that prevents Vertical Carriage movement during transportation. This screw has to be removed and replaced with the Vertical Carriage Brake Knob.
Q: I have a new Stand and I removed the Vertical Carriage Transportation Set Screw and the Vertical Carriage won't go up or down.
A: The Stand is shipped with a Counterweight Transportation securing screw to prevent movement of the internal counterweight during transportation. The screw is located under the Vertical Column. Refer to the Setup and use manual for specific instructions to locate and remove the securing screw.
Q: I have a new Stand and the horizontal arm won't move left or right even when I loosen the Horizontal arm brake knobs.
A: It is normal for new carriage bearings to be stiff and hard to turn right after setup. That's because the bearings are fully pre-filled with bearing grease. The carriage bearings are a bit stiff because the grease hasn’t worn in enough. After a small amount of use it will be OK. Certain elements in the pre-filled grease will break down and allow the bearing to turn normally. Try nudging the horizontal arm gently until it moves. Place a piece of cardboard over the horizontal arms end cap and with a hammer gently tap on the end of the arm until it starts to move.